Harvest Kitchen Group was losing 60% of new hires within 90 days across their 22 restaurant locations. Exit interviews consistently pointed to the same root cause: a chaotic, inconsistent first week where untrained managers were improvising onboarding on the fly. The lack of structure left new hires feeling unprepared and unsupported.
Valtep standardized onboarding across all 22 locations with role-specific simulations covering food safety, customer service flows, and station operations. New hires received instant AI feedback during practice, and managers could track first-week readiness in real time through the dashboard.
90-day turnover dropped by 38%. Learner satisfaction scores hit 4.8/5 — the highest in company history. All 22 locations now run the same consistent onboarding experience, eliminating the manager-dependent quality gap that was driving attrition.
“New hires say they feel prepared on day one. That's never happened before. Valtep turned our managers into coaches.”